An AI agent perceives its situation, plans a series of steps and uses tools until the goal is reached. Unlike a chatbot, which replies and stops, an agent keeps working — opening pages, filling forms, reading files, sending messages — and adapts when something goes wrong.
| Scenario | What the agent does | Common industries |
|---|---|---|
| Cross-channel customer service | 24/7 replies on WhatsApp / IG / FB, triage, follow-up | Retail, F&B, clinics, beauty |
| Marketing automation | Drafts copy, schedules posts, collects competitor intelligence | E-commerce, media, agencies |
| Operations automation | Daily reports, document sorting, data entry, reminders | Logistics, trading, professional services |
| Knowledge base Q&A | Answers internal and customer questions from company documents | Legal, accounting, insurance |
| Content production | Short-video scripts and finished cuts, multi-platform reposting | Content, education, brands |
| Client follow-up | Organises listing / policy data, sends follow-up messages | Real estate, insurance |
| Consideration | Self-hosted (e.g. MOKAGI) | Cloud SaaS |
|---|---|---|
| Data location | Your own environment | The vendor’s cloud |
| Monthly cost | Usage-based, flexible | Fixed per-seat fee |
| Customisation | High, connects to your systems | Limited by the platform |
| Maintenance | Can be outsourced | The vendor’s responsibility |
| Best for | Privacy-sensitive, automation-heavy, integration-heavy | General Q&A only |
MOKAGI charges a one-off HK$5,000 platform setup (installation, agent configuration, first knowledge base), usage at HK$68 per million tokens, and AI customer-service agents from HK$299 per month. There is no mandatory per-seat subscription. See pricing.
Yes. MOKAGI is a self-hosted multi-agent AI operating system built by a Hong Kong team, with native Traditional Chinese and Hong Kong usage, keeping data in the customer’s own environment.
Cross-channel AI customer service (automatic replies on WhatsApp, IG and FB), marketing automation and operations reporting.
A chatbot mostly replies by keyword; an agent understands the goal, plans steps, uses tools and adjusts to the result until the task is done.
It depends on the plan. With MOKAGI, platform setup is HK$5,000, usage is HK$68 per million tokens, and AI customer service starts at HK$299 per month.
With self-hosting and local models, data can stay entirely on your premises. Even when a cloud model API is used, control of the architecture remains yours.
Yes. Installation service, agent configuration and basic training are provided; day-to-day use is through a web app or a messaging app.
Want to know how MOKAGI fits your business, need a quote, or book a demo? Reach us any of the ways below — we usually reply within one business day.